FAQs
Do I need to be disabled?
No, the user does not have to be registered disabled but must have a problem walking a distance to qualify for a mobility scooter.
Do you need to see my disabled badge?
No, many of our users are purely elderly or may have twisted an ankle before the event and do not have blue badges.
Can a carer get in free?
This is not our decision. You must check with the show you are attending as some events will want you to apply for a free carer's ticket before the opening day.
Where does my donation go?
Your donation goes directly to Event Mobility Charitable Incorporated Organisation (1158919) to help run the whole operation.
What time can I pick up my machine?
Our equipment is available to match the timing of the event which you are attending..
Will I be given instruction?
We always give instruction to all clients whether they have their own machine at home or not.
My son is 12 years old. Can he have an electric scooter?
The minimum age to ride a scooter is 16 years old.
Is there a reduction for only half a day’s use?
In normal circumstances no.
Am I fully insured?
Event Mobility is fully insured for the use of the machines by all approved clients.
If I have an accident what do I do?
If you have an accident of any sort you must immediately report it to our operators on site. We will then contact the show organisers and it will be put in the hands of their Health & Safety Officers. Any incident, however, small must be reported immediately. Please do not leave it until the end of the day.
Is it possible to be refused the use of an electric scooter?
Yes, if after a period of instruction the operator feels that the client is not capable of using the machine safely they reserve the right to refuse to issue it.
Are there always spare machines available?
No. It is always preferable to book in advance. You will receive a refund less 20% administration fee if you cannot go to an event provided you let us know up to 24 hours prior to your attendance. We do not refund your money if you fail to turn up on the day.
Where do I park?
Event Mobility has no authorisation over the parking facilities at an event. For information regarding this you must contact the show organisers directly.
Will I always get a disabled parking space?
No. The later you arrive the less chance there is of a disabled parking space. You need to check with the event organisers.
Why aren't you positioned in a better place?
We have little control over where we are sited at a show. It is usually near the entrance or in the disabled car park but not always. Again, please check with the show organisers.
I have an unusual request regarding my booking - what should I do?
Contact us by Email info@eventmobility.org.uk or telephone 01386 725391 to see if we can help.
I am attending Badminton Horse Trials. Will the scooter be able to go around all of the Cross Country Course?
In normal conditions and without excess loading our scooters should cover the area of the Cross Country Course. Please note there may be areas that you are requested not to go due to the ground conditions. Please ensure you take note of these areas as instructed by our operators.
Can my scooter go everywhere at the event I am attending?
We ask that you do not take our electric mobility scooters into small enclosed marquees as there is not room to operate them safely to avoid other pedestrians and stalls. Also there may be areas of a showground unsuitable for our machines to operate and you will be advised of these areas when you collect our equipment. Please ensure you take note of these areas as instructed by our operators.
Why is the event I wish to book not on your website to make my booking?
This question is most often asked during the Autumn and Winter of the year before the event season and the reason the event you want to book is not listed on our website during this time is because we have to contact all of the event organisers of the many events we now attend each year to confirm arrangements and exchange paperwork over these months and once this process is completed for each event then that event is added to our website to take bookings. This process is usually completed by February when we distribute our Programme of Events calendar to all on our email distribution list.
Do I need to be disabled?
No, the user does not have to be registered disabled but must have a problem walking a distance to qualify for a mobility scooter.
Do you need to see my disabled badge?
No, many of our users are purely elderly or may have twisted an ankle before the event and do not have blue badges.
Can a carer get in free?
This is not our decision. You must check with the show you are attending as some events will want you to apply for a free carer's ticket before the opening day.
Where does my donation go?
Your donation goes directly to Event Mobility Charitable Incorporated Organisation (1158919) to help run the whole operation.
What time can I pick up my machine?
Our equipment is available to match the timing of the event which you are attending..
Will I be given instruction?
We always give instruction to all clients whether they have their own machine at home or not.
My son is 12 years old. Can he have an electric scooter?
The minimum age to ride a scooter is 16 years old.
Is there a reduction for only half a day’s use?
In normal circumstances no.
Am I fully insured?
Event Mobility is fully insured for the use of the machines by all approved clients.
If I have an accident what do I do?
If you have an accident of any sort you must immediately report it to our operators on site. We will then contact the show organisers and it will be put in the hands of their Health & Safety Officers. Any incident, however, small must be reported immediately. Please do not leave it until the end of the day.
Is it possible to be refused the use of an electric scooter?
Yes, if after a period of instruction the operator feels that the client is not capable of using the machine safely they reserve the right to refuse to issue it.
Are there always spare machines available?
No. It is always preferable to book in advance. You will receive a refund less 20% administration fee if you cannot go to an event provided you let us know up to 24 hours prior to your attendance. We do not refund your money if you fail to turn up on the day.
Where do I park?
Event Mobility has no authorisation over the parking facilities at an event. For information regarding this you must contact the show organisers directly.
Will I always get a disabled parking space?
No. The later you arrive the less chance there is of a disabled parking space. You need to check with the event organisers.
Why aren't you positioned in a better place?
We have little control over where we are sited at a show. It is usually near the entrance or in the disabled car park but not always. Again, please check with the show organisers.
I have an unusual request regarding my booking - what should I do?
Contact us by Email info@eventmobility.org.uk or telephone 01386 725391 to see if we can help.
I am attending Badminton Horse Trials. Will the scooter be able to go around all of the Cross Country Course?
In normal conditions and without excess loading our scooters should cover the area of the Cross Country Course. Please note there may be areas that you are requested not to go due to the ground conditions. Please ensure you take note of these areas as instructed by our operators.
Can my scooter go everywhere at the event I am attending?
We ask that you do not take our electric mobility scooters into small enclosed marquees as there is not room to operate them safely to avoid other pedestrians and stalls. Also there may be areas of a showground unsuitable for our machines to operate and you will be advised of these areas when you collect our equipment. Please ensure you take note of these areas as instructed by our operators.
Why is the event I wish to book not on your website to make my booking?
This question is most often asked during the Autumn and Winter of the year before the event season and the reason the event you want to book is not listed on our website during this time is because we have to contact all of the event organisers of the many events we now attend each year to confirm arrangements and exchange paperwork over these months and once this process is completed for each event then that event is added to our website to take bookings. This process is usually completed by February when we distribute our Programme of Events calendar to all on our email distribution list.
